RETURN & REFUND POLICY
We do not offer refunds or exchanges on our digital, on demand products, downloadable products, promotions, trials, subscriptions and memberships. This includes any tickets purchased for events, seminars, workshops or coaching and consulting services packages.
You are responsible for deciding if our products and services are right for you before making a purchase. This is why we offer you free tools and training on our Site so that you can make an informed decision. You cannot participate through our entire program and then decide to ask for a refund. All sales are final and non-transferable.
For any item(s) that were purchased in error, please email us your receipt of the product purchased within 24 hours with an your reasoning for canceling. Once we receive the email, we will send you a confirmation of a refund. Please allow proper time for the balance to reflect on your bank institution.
Coaching packages that have been purchased and paid in full are not eligible for a refund for any reason. We also have the right to terminate the coaching relationship without notice.
THIRD PARTY RETURN POLICY
We cannot process returns that were purchased through a third party distributor or retailer. All sales are final. We recommend for you to do your own research ahead of time before purchasing and goods and services that are recommended. This includes any dietary supplements, health products and coaching packages. Purchase of our dietary supplements other than our authorized retailers and distributors is not recommended and is done at your own risk.
COACHING CANCELLATION POLICY
Once you have agreed to purchase our coaching packages, we make extensive arrangements and investments to serve you. Our time is valuable, and so is yours. Given this fact, we do not accept cancellations or issue refunds after you have purchased any of our coaching packages. Again, this is due to the extremely limited space available and how many clients we can serve in our program(s).
You are held responsible for deciding if our services are right for you.
IF YOU ARE UNSURE OF WHETHER OR NOT YOU CAN COMMIT TO OUR COACHING PROGRAMS OFFERED ON OUR SITE, DO NOT REGISTER FOR OR PURCHASE ANY OF OUR SERVICES.
Note: The reason we have a cancellation policy like this is because each coaching package we offer sells out and when a client cancels we have to manage the administration challenges as well as gear up the marketing machine to fill the spot, which includes crafting marketing messages, creating emails, postcards, mailings and involving Vivian Weissman’s time. That’s why we do not issue refunds. It really does cost us substantial time and resources to process and refund a payment, to refund the promoter or affiliate from which the client signed up, to communicate all this with Vivian Weissman and the client and the promoter. Given the number of our clients that we serve, it’s important for us to maintain this policy. This is our only method to ensure that serious participants signup and that we do not lose business on empty spots. Clients must be certain that they will commit to our coaching packages at given registration date before making a final decision.
Our programs are intended to help you make your own decisions so that you can live a happier and healthier lifestyle. As stipulated by law, we can not and do not make any guarantees about your ability to get results. Your level of success is dependent on a number of factors and we can not give professional, medical or legal advice. We don’t know you and your background, so you have to take 100% responsibility for your actions and decisions when you purchase anything on our Site or third party affiliates. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results. Use caution and always consult your physician before starting any weight loss program, diet or exercise plan.
As stated on our Site and in our marketing materials, we guarantee that our clients will be 100% satisfied with the services we provide should they attend the entire duration of our programs. Satisfaction is defined as the clients belief that we have delivered on what we have promised in promoting the service based on our registration Site(s).
Note: A guarantee represents a promise about the quality of services delivered; if a client never experienced the services (i.e. attends the Event, coaching program or and of our products, goods and services), the guarantee obviously does not apply. Further, the guarantee cannot be substituted or confused with the Cancellation Policy.